Do note that Cash-on-Delivery is NOT accepted as Mushroom World engages external courier services for the delivery of all our products with the exception of LIVE “Mushroom Bags House” set up.
Mushroom World online shop only accepts Credit/Debit card and PayPal payment. We accept most major cards supported by VISA, MasterCard and AMEX.
Your card details will be protected by industry-leading encryption standards so you can shop with a peace of mind.
We do not keep your credit card information in any database as we treat your security very seriously. Each credit card transaction occurs within a secure environment and is submitted directly to the respective banks.
Any order confirmation and summary will be sent to your email once you have placed (and paid for) your order.
SHIPPING & DELIVERY
Mushroom World engages an external courier for the delivery of all our products with the exception of Live “Mushroom Bags House” set up.
Delivery shall be within Singapore only. For places where a delivery permit is needed, please contact [email protected]
Standard delivery lead time for courier delivery is between 1 to 2 weeks from the confirmation of order.
Live “Mushroom Bags House” set up delivery (and/or assembly) is handled by Mushroom World and will be delivered within 2 weeks from the confirmation of order.
A Self-Collection option is also available when you check out. Self-collection is available for collection within 1 to 2 weeks after confirmation of order at YISHUN MRT. Collection time is Mondays to Fridays between 10 am – 6 pm. Please email [email protected] to confirm date and time before collection.
Delivery Fee ranges from S$6 to S$25 depending on the size and weight of the package.
Light Shipping <2kg $6
Standard Shipping 2kg to 5kg $11
Medium Shipping 5kg to 10kg $12.50
Heavy Shipping 10kg to 30kg $25
A delivery email will be sent to your email address to confirm that the parcel is on its way.
Unfortunately due to the constraints of the courier service, we are unable to give you an exact date and time of delivery, however, some couriers might call you before attempting the delivery.
In the event of an unsuccessful delivery, the item will be delivered to a designated post office or POPStation for self-collection within a stipulated period stated on your Delivery Advice.
International Shipping is NOT available at Mushroom World at the moment. However, bulk purchases could be arranged under certain conditions, please contact [email protected]
We advise our customers to check the items upon receiving it.
Mushroom World has a return/exchange policy whereby you can request for a return/exchange within 24hrs of receiving the items.
To qualify for a return/exchange, the items in the package must be unused and in its original packaging (plastic and box).
To qualify for a return/exchange, the following condition(s) must be met:
– Damaged items
– Defective Goods
– Wrong item(s) delivered
– Missing parts
Mushroom World will bear the cost of collection and re-delivery as a result of a return/exchange.
Steps to take in an event of a Return/Exchange:
1) Contact us at [email protected] and leave your name and contact details with us
2) A pick-up or drop-off service will be arranged
3) Kindly ensure that the item to be returned/exchanged is in its original packaging
4) In the event of an exchange, we will deliver the product to you within 3
Note: Any item that you have accepted from the courier and/or is due for return/exchange is your responsibility. Mushroom World is not liable for any damage to the goods that is under your care.